Airbnb and Booking.com reviews
The Reviews page gathers the reviews received on Airbnb and Booking.com. It only appears if the Reviews option is switched on for your workspace (otherwise contact Hosteo). Replying is reserved for the owner, manager and reception.
Updated 14 October 2026
Open the page
Reviews menu (Guest experience group). Reviews arrive through the channel manager and are checked every 30 minutes. Check now forces an update.
Read the summary
Four cards: Average score (out of 10, with the review count), Airbnb, Booking.com and Awaiting your reply. A click on a card filters the list.
Filter
Tabs All, Airbnb, Booking.com, and the “Awaiting your reply” chip.
Read a review
Each card shows the channel, the guest, the stay (listing, code, dates), the score (Airbnb out of 5, Booking.com out of 10), the comment, and category scores (cleanliness, accuracy, check-in, communication, location, value…).
Reply
Type in the reply box (2,000 characters at most) then click Publish reply. The reply is public on the platform and then shows under “Your reply”.