Guest records
The Guests page gathers the people who have a booking (even a cancelled one). Mere inquiries stay in the Inbox. It is open to those with access to guests; editing is reserved for the owner, manager and reception.
Updated 14 October 2026
Open the page
Guests menu (Guest experience group). The list shows the guest (VIP and “In house” badges), contact, nationality, number of stays, latest stay and document status. It shows at most 300 guests, sorted by name.
Search for a guest
Type in the search (name, email, phone, nationality) then Search. Every word you type must match.
Create a guest
Click New guest: first and last name (required), email, phone / WhatsApp, nationality, preferred language, home city, ID document type, document status, the “VIP / returning guest” box and notes. Then Add guest.
Open a record
Click the name. The header sums up stays, nights and the amount paid. Edit the profile then Save profile. New stay starts a booking for this guest.
Check stays and conversations
The Stays panel lists each booking with its badges (city tax, payment, status). The Communication panel lists their conversations, which open the Inbox.