Automatic messages to guests
Automatic messages go out at set moments of a stay, by WhatsApp or email, in the guest’s language. The page is in the profile menu → Automatic messages. Editing is reserved for the owner and manager.
Updated 14 October 2026
Open the page and check the banners
One banner says whether WhatsApp is connected (if not, messages go by email; a “Connect WhatsApp” link leads to Integrations). Another says how many listings have their access codes, Wi-Fi and arrival directions filled in: they are set on each listing.
Start with a ready-made message
Click Add on a preset: Booking confirmation, Registration reminder (2 days before), Arrival instructions (2 days before), Arrival day: access and Wi-Fi, Check-out reminder (the day before) and Thank you and review (the day after departure). They are written in French and English. You can also click New message.
Set the sending
Click a message to open it. Set the name, the Automatic sending switch, the moment (when confirmed, before arrival, on arrival day, during the stay, before departure, after departure), the number of days, the time, the channel (Send by: WhatsApp or email, email only, WhatsApp only, both) and the booking channels concerned.
Write the text in both languages
Two tabs: French version and English version. Each guest gets the version for their language (French for French and Arabic speakers, English otherwise). Fill in the Title (email subject, or the bold first line on WhatsApp) and the Message.
Insert details
The Insert a detail button adds fields such as {{guest_first_name}}, {{check_in}}, {{access_code}}, {{wifi_password}} or {{registration_link}}. A line whose details are all empty is left out. The preview uses one of your next 8 bookings.
Test, then save
Send a test to yourself: enter your email (and a WhatsApp number if connected) then Send the test. The guest receives nothing. Then click Save. “Last sends” lists the last 20 sends with their status.