Report and follow a maintenance issue

Each problem becomes a request with a priority, an owner and a due date. Almost every role can create one; the owner, manager and maintenance staff handle them.

Updated 14 October 2026

1. Open Maintenance

   Maintenance menu. Tabs: Open, My queue, Completed, All.

2. Click “Report an issue”

   Fill in the title (“What’s the problem?”), the property and the unit (or “Common area / whole property”).

3. Set the priority

   Pick the priority (urgent, high, medium, low), the category and the due date. “Assign to” only shows for those who can handle requests.

4. Add a description and photos

   JPEG, PNG or WebP photos, up to 8 MB each. Tick “Unit can’t be let until this is fixed” to mark it out of order, then Create request.

5. Follow the request

   Open it to change the status (open, assigned, in progress, on hold, done, cancelled), the assignee, the resolution notes and the cost. In the list, “Start” and “Mark done” are quicker.

Related guides

• The housekeeping board